You may return new, unopened items within 14 days of delivery for a full refund, Simply send us an e-mail and include the following information in your e-mail:
- Your name and address
- Your order number
- Your reason for the return
We will then provide you with an RMA number, which you will need in order to return your item. Please note: Items returned without an RMA number will not be accepted, so it’s important that you include the RMA number on your returned shipment.
All items must be returned in their original product packaging. Items that have been opened may be subject to a 15% restocking fee if improperly packed, and we may only issue a partial refund for items that are returned with obvious signs of use/damage.
Beyond the initial 14 day period product support for this product is provided by Akai Professional directly and the product is covered fully under the Akai Pro warranty.